An AI Based Chat-Bot for Providing Health Services


  • T. Rajesh Kumar
  • K. Abinaya
  • R. Vasikaran
  • S. Sindhu
  • D. Sivakumar


India is a country with a population of more than 1.33 billion. Yet the lack of medication is a crisis here. To overcome and resolve these issues we set to create an Artificial intelligence (AI) based Chat bot.  This chat bot will be having the potential to provide patients with access to immediate medicinal information based on t heir queries.  We will be developing a website accessible to people all over India. These bots connect patients visiting the site, helping them to discover specialists, fixing their appointments and getting access to proper treatment. By asking questions in series it helps patients by guiding what exactly he/she is looking for and helps in fixing appointments for the user, suggest the specialist of a particular domain for example if the user is dealing issues with heart it suggest the specialized cardiologist around the user according to the timelines of the doctor and the user , incase if the user needs to find the laboratory for example like X-ray lab or microbiological lab for the medicinal tests etc the chat bot provide the information of the labs available in area and its opening and closing time which also fixes the appointments for user , the same chat bot also gives the availability of medicinal drugs available near them if and only if it is prescribed by the doctor through this chat bots portal. The design of this software is done through a combination of NLP (Natural Language Processing) and Machine Learning.