Level of Availability of E-Banking Facilities in Public and Private Sector Banks in India

Abstract

This paper examines the level of availability of e-banking facilities in public and private sector banks in India. It was based on descriptive survey designs.For this study, a sample of top 10 public and top 10 private scheduled commercial banks has been taken from three selected city of NCR. These banks were selected on the basis of maximum profitability in India. One manager from each sample bank in each sample city was selected. A survey has been used to collect primary data and 60 questionnaires were used in final analysis. Data were analysed using SPSS 21 through Descriptive statistics. The study foundthat electronic-banking facilities are higher in private sector banks than public sector banks. It means that private sector banks have better adoption of electronic banking channels.

Keywords: e-banking, Indian Banking, Informational Technology