Workflow Management in Clinical Engineering Department

Abstract

Quality assurance is very significant in healthcare to provide quality service. The clinical engineering department in a hospital plays a key role to bring medical innovations for people care. This paper provides an insight to the process management of the clinical engineering department. The preliminary phase of process improvement is to analyse the existing workflow and identify the process variants. This is more relevant in a clinical engineering department in a hospital which directly affect the reduced down time of machine thereby process improvement. This paper suggests a process mining   technique to evaluate the existing model, identifying process variants as well as the prediction of throughput time to complete a task which is an addon towards six sigma analysis. The study relies on fuzzy miner algorithm which provides efficient insight of process model. The results help to understand the value added and non-valueadded activities also it helps in business process reengineering.