Survey of Chatbot Applications

Abstract

 Chatbot a computer application designed to imitate conversation with human users, especially over the internet. Chatbots, or conversational interfaces as they are also known, present a new way for individuals to interact with computer systems. Traditionally, to get a question answered by a software program involved using a search engine, or filling out a form. A chatbot allows a user to simply ask questions in the same manner that they would address a human.  Example, resolving customer queries: Answering questions is helpful but a chatbot is not that useful if it cannot complete transactions. For example, if customers frequently call to check the delivery time of their package, it makes sense to let the chatbot handle those questions, answering frequently asked questions, and recommending new offers: Recommending the right products to the customer based on her verbal feedback. The most well known chatbots currently are voice chatbots: Alexa and Siri. However, chatbots are currently being adopted at a high rate on computer chat platforms.