The Satisfaction Level of out Patients in the Private Medical College Hospitals of Thrissur District in Kerala

Abstract

The key goal of any hospital is to provide utmost level of healthcare services to its patients. Patient-satisfaction is one of the important standards to measure the success of the services being provided. In this context, the researcher has made an attempt to study the satisfaction level of outpatients in the private medical college hospitals of Thrissur District in Kerala. The study highlights the infrastructure facilities of the hospitals, their process and performance. The researcher used Chi square and Garrett ranking analysis to assess the satisfaction level of patients with regard to the hospital processes. The results of the study indicate that the respondents are satisfied with the doctors’ courtesy and queue system but not with the neatness of the hospital. Further, the respondents are thankful, and respect their doctors for their service.