An Application of Waiting Line Model in Organized Retail Stores

  • Sopnamayee Acharya, Ajaya Kumar Dash, Rashmi Ranjan Panigrahi


The present scenario of the retail competition among corporate players within the nation and between the nations has put forth the importance of quality and timely services. This paper investigates the impact of retail checkouts and delivery system preferred by customer of organized retail shops. About 100 respondents’ of four organized retail stores were randomly selected for survey. Waiting line model had been chosen for this study to analyze the customer arrival, waiting time and service rate. The time between two successive arrivals is 5.45 minutes. The average time that one should spend in waiting line is 27.27 minutes. This is due to slow service rate, error in billing and problem with scanner etc.