Business Intelligence Governance Model to improve the Quality Management System of careers at the University

Abstract

Universities and organizations require having clear and precise information to generate knowledge and make decisions that help to stay current in the market, or even better, achieve and sustain the current competitive advantage; and at a level of detail, monitor the key performance indicators of the processes, for continuous improvement. For this, it is necessary to have concrete solutions, such as the strategic application of Business Intelligence, that contribute to the decision-making process of the actors, under a synergy supported by structures, regulations, and tools (in our case Digital Technologies). These described facts frame the proposal of this article and whose objective is to demonstrate the effectiveness of the Business Intelligence Governance Model to improve the Quality Management System in the University's professional careers, carried out under a quantitative approach, experimental type, predictive level and quasi-experimental design of two non-equivalent groups and where the contribution is highlighted in the proposed Model, Architecture of the model, Engineering of the solution and the perspective of the solution, supported by an improvement of about 22 % compared to how it had been working previously.