A New Model Approach for Moodle - OTRS Integrated MTTR Calculation

Authors

  • Shilpa Parlikar
  • Ujwala Dange

Abstract

MOODLE is an open source Learning Management System. OTRS is a ITIL compatible service desk tool. This paper focused on integration of Moodle and OTRS. Data in different queues are received after integration. This data is processed and results are included in the paper.

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Published

2020-04-13

Issue

Vol. 83: March/April 2020

Section

Articles