Maturity Level of Business Relation Services Based on Itil Framework in Digital start up X Indonesia

Abstract

The increasing popularity of internet services has made Indonesian market share not only a place for Start-Up Indonesia, but also a Start Up target from outside Indonesia. Transactions that occurred through the Start Up business increased the Indonesian economy. But what should be of concern is that building a Start Up business is not easy, many collapsed Start Up businesses, not long life and even large losses. Some World-class Start Ups including Indonesia experiencing bankruptcy. One of problem is how to increase volume of customer and relation business services. Based on this, start-up digital needs to measure the extent to which the business relations services that are implemented are able to improve the company's business. One way that can be used is measuring the maturity level of business relations services in organization based on ITIL framework. The relationship service variables used as measurements are the ITIL framework of 2011.