The User Based Design Model to Enhance Satisfaction by Using Government Online Information: Conceptual Framework

Abstract

Government online information is a transformations of internal and external public sector relationships, through Information and Communications Technology (ICT) in order to optimize government service delivery and citizen participation. A pressing issue in this regard is how public can adapt traditional structures and processes to the innovative field of online information to create public satisfaction. This study aims to provide the user based design model to enhance satisfaction by using government online information. The proposed conceptual model for evaluating publics’ satisfaction to use online information constructs from Uses and Gratification Theory. The proposed model will improve the service delivery of UAE government departments by enhancing the satisfaction of public towards the online information usage.