A Study on Grievance Handling Mechanism with Reference to Vijaya Diary, Nellore

Abstract

Grievance handling mechanism is an important aspect in human resource management that contributes majorly to the satisfaction of employees in the organization. Better is the Grievance handling mechanism better will be the productivity of the employees. The present study focusses on analyzing the common grievances of the employees, knowing the level of mindfulness regarding grievance handling mechanism and analyzing the factors as well as level of satisfaction towards grievance handling mechanism in the company. The study also concentrates on knowing the association between demographic factors and the grievance handling at work place. 120 samples have been drawn out for the study by using stratified random sampling method and the statistical tools like factor analysis and chi-square tests are used. It is suggested to the management to concentrate more on building interpersonal relations in the organization as well as focus on conflict resolution at work place.