The Moderating Effect of Self-Efficacy on the Relationship between Overall Quality and User Satisfaction in the Context of Smart Government Usage


  • Khalifah Alfalasi
  • Ali Ameen
  • Osama Isaac
  • Gamal S. A. Khalifa
  • Amiya Bhumik


This investigation utilizes basic conditions displaying by means of SmartPLS 3.0 to examine the 355 legitimate surveys so as to evaluate the proposed model that depends on Delone and Mclean data framework achievement model to recognize factors influencing the fulfillment of workers in utilizing shrewd government servicesamong representatives in Abu Dhabi Investment Authority in the United Arab Emirates. The fundamental free factor in the model is simply the second-request develop by and large quality, adequacy as a directing variable. The needy develop is identified with fulfillment of savvy taxpayer driven organizations clients. The examination will depict the relations among the different develops. Our work has improved our understanding into the significance of fulfillment in utilizing shrewd taxpayer supported organizations. Results demonstrated that autonomous variable essentially impacted client fulfillment. The proposed model clarified 36.2% of the change in client fulfillment.