Total Quality Management for Employee Engagement: A Study

Abstract

Extensive studies have been carried out on Total Quality Management (TQM) practices but  the effect of these practices on Employee Engagement has not been measured, especially in the Indian manufacturing organisation. This study analyses the impact of TQM practices on Employee engagement in an automobile company of north India. The Quantitative survey methodology along with a self-administered questionnaire to the employees of all the departments having different job responsibilitiesproduced clear data that points towards concrete recommendations. The results proved that these practices have a direct impact on Human Resource Management Policies. As the HRM policies get integrated with TQM practices, they have a direct impact on Employee Engagement. The multiple regression analysis which supported the model was found to be creditable. Step wise multiple regression analysis measured the impact of each dimension of TQM on HRM policies and subsequently, for each dimension of HRM policy on employee engagement. In the present Indian eco system where digital technology has not taken root yet, employee engagement plays a major role in the growth of the organisation. The Indian organizations that have a poor employee engagement index will benefit by improving the same through the implementation of TQM practices. The resultant increase in employee engagement will have a direct impact on their mindset status as they will truly ‘belong’ to their organization