The Mediation Effect of Management Information Systems on the Relationship between Big Data Quality and Decision making Quality

Abstract

In the quest to improve decision making quality, attention has been directed at new innovative ideas. It must be emphasized that the dire need for better public services has led to several technology frameworks in various global regions. General Directorate of Residency and Foreigners Affairs in Dubai and the Telecommunications Regulatory Authority, UAEare the focus of this paper, where an innovative approach is applied to assess the impact of big data and management information system on decision making quality, in addition to the mediating role of management information system. The data was collected from 398 employees of General Directorate of Residency and Foreigners Affairs in Dubai and the Telecommunications Regulatory Authority, analysed using structural equation modelling (SEM) via SmartPLS 3.0. The results proved that there is a significant impact of big data quality on management information system which in turn affects decision making quality, and it also proved the significant mediating role of management information systems in the model. The proposed model explained 45% of the variance in decision making quality.