A Review on the Importance/Roles of Business Intelligence in Telecommunication Industry

Abstract

BI is a tool that integrates gathering of data, collecting information, and management of knowledge. It includes the use of systematic and analytical tools in completing and presenting information to the organization’s stakeholders and decision makers.  Companies related to telecommunication are into BI solutions for remaining competitive in the industry. This paper is a review of journal articles on business intelligence related to telecommunication industries all over the world. The types of BI (tactical, strategic and operational), BI application in different industries such as Telecommunication, Manufacturing and financial, the roles of business intelligence in the telecommunication industry in terms of decision making, customer relationship management, data mining, financial fraud detection, and prevention were discussed. The highlights of the gist of BI in the industry forwarded at the end of this paper.