Application of Balance Scorecard in Police Organization: A Literature Review

Abstract

Police organisation is one of the crucial wings of the government that has a multitude of tasks and duties, thereby cannot afford a casual approach towards its deliverables. As they are accountable towards society, therefore it becomes important to understand the scope of effective performance management system and the expected standards of the officials. Since, law enforcement is a public sector organisations, therefore, just like their counter parts in private sector, they too have adopted a strategic ways of performance management systems i.e. BSC and thus to make their workforce more versatile and efficient. The main purpose of this paper is to annotate the literature relevant to application of balance scorecard in the police organizations in order to ensure effective policing in different countries across the globe.The paper is based on the available literature pertaining to the previous researches, thereby citing the relevant literature and the main aim of the paper is to cover the crucial contributors to the development of the BSC model in police organizations across the various countries of the world. Various BSC models used in countries viz Portugal, Sweden, Finland, New Zealand,etcand the outcomes, and limitations associated with the application of the same in the police organizations are discussed. The findings of the study would motivate the researchers and government authorities to adopt the approach considering its merits of strategic performance management and would foster thee scope of more studies in the said context.