A STUDY ABOUT THE EFFECTIVENESS OF MOBILE APPLICATION PROVIDED BY RAPID KL IN KLANG VALLEY

Abstract

Malaysian economy has seen quite a boom in the last decade, which has affected in many areas, especially in the transportation sector. Major contributor to this is the tourism industry, followed by the palm oil industry. The most common factors in these two industries are people and the use of transportation, specifically Rapid KL services. Based on the understanding from previous study in this sector it was found that the Greater Kuala Lumpur/ Klang Valley Land Public Transport Master Plan (LPTMP) of conventional bus service timetables with departure times and intermediate timing points are virtually non-existent across the region, wherein if any information were provided, it was mostly insufficient for the users. Thus, adhering to this issue currently, only Rapid KL provides web-based information, and this is only in the form of schematic mapping demonstrating where services operate to, with a brief description of each service number and origin and destination.