Human Resource Development Model under the Concept of New Public Management

Abstract

Most of the public service companies are facing the issues of low HR performance due several issues. Low performance of HR has negative outcomes in respect to the overall performance. This issue among the public service companies of Thailand is not addressed by the previous duties. However, this problem can be resolved with the help of New Public Management (NPM) approach. Hence, the objective of the study is to examine the influence of NPM in HR performance of public service companies in Thailand. The relationship was examined between NPM, employee effectiveness, management style, quality of public services, accountability and HR performance. After collecting data from Thai public service companies, it is found that NPM has major role in HR performance. Implementation of NPM approach to the public service companies has positive effect on HR performance. Increase in NPM practices among public service companies increases the performance of these companies by the increase in HR performance. NPM has positive effect on employee effectiveness, management style, quality of public services, accountability and HR performance. Moreover, employee effectiveness, management style, quality of public services and accountability also has positive effect on HR performance.