An empirical study of Chinese healthcare care theory method and calculation simulation

Abstract

[Purpose]The study expanded the concepts in emotional labor by analyzing the mediating of perceived organization support on emotional labor strategies related to turnover intentions. On the other hand, this essay led new light on Chinese hospital employee management within the medical industry by analyzing the front-line hospital employees’ emotional labor and turnover intents, particularly mediating with perceived organization support (POS) and moderating with emotional exhaustion. [Methodology]This paper investigated the effect of emotional labor and turnover intention by using data. Moreover, SPSS Statistics 22.0 & AMOS 22.0 statistic programs, calculation simulation and theory methodwere used in analysis three key hypotheses. [Findings]The surface acting is positively related to turnover intention and the deep acting is negatively related to turnover intention, the perceived organizational support as the mediating variable between emotional labor and turnover. The emotional exhaustion effects as the moderating variable between emotional labor and turnover intention.[Implications]Medical organizations with a high requirement of emotional labor should adopt diversified measures to strengthen their intervention in influences of emotional labor. In terms of front-line employees already showing symptoms of emotional exhaustion, organizations should let these employees relax emotionally. After the employees recover from emotional exhaustion, they can continue with their job.