A Review of Empirical Research in Employee Job Satisfaction in the Service Context

Abstract

Job satisfaction is regarded as one of the most explored ideas in business science and Organizational Behavior (OB). While there are literature reviews have been directed on the Job satisfaction, there is yet inadequate part of a systematic review of drivers, outcomes and challenges in service context. This examination thusly gives an orderly review of empirical employee Job satisfaction research from 2010 to 2016. The findings uncovers that employee Job satisfaction ought to be concentrated from numerous points of view. Among them few are leadership style, motivation practices, reward management system, employee job expectations and working environment have been seen as enormous indicators. This study may add productively to heightening the propelled research especially on Sri Lankan point of view so as to carry greater clearness to smooth out the employee satisfaction measures and components for effective organizational execution.