Employee Training Creating Growth of Hotel Industry in India: The Mediating Role of Employee Performance

Abstract

Training acts like a catalyst to satisfy, retain, and motivate employees with their different skill sets for a longer period to contribute the best for the business organisations like hotel industry. The significance of the mediating effect of hotel employees’ individual performance in the relationship between outcomes of organizational growth and employee training programmes has been examined thoroughly in this research. Through one well developed and tested survey questionnaire, primary responses were collected and analyzed from 160 numbers of sample hotel employees working in highly ranked hotels in eastern part of India. Respondents were both from executive and non-executive categories. Structural Equation Modeling approach was then undertaken in Amos software package to investigate the complex relationships among study constructs. Research findiings showed the existence of full mediation effect of employees’ individual performance in the proposed causal relationship between training and organizational growth.