A Study on Satisfaction towards Service Quality Adopted by Technology Banking in Chennai District

Abstract

The aim of this study is to examine the World financial system is short term through some complicated in some occurrence as liquidation of banking & financial institutions, liability crisis in significant economies of the world.  As we see everywhere technology has been augmenting day by day and growing its advanced features to make working class lives more pleasant and more transparent. In the Banking sector technology participate in a weighty role to make life calm and reliable.  The Banking industry in India has radical fluctuations since liberation. With the progresses in technology and automation, the banking sector has become exceptionally competitive today. The size has been administered to 250 customers of individual banks from Indian Banking Industry, nominated on a suitable basis. The purpose of this paper is to examine the service quality of chosen banks, based on changed levels of ‘customers’ insight of service quality. The study delivers a practical solicitation to measure service quality perception contained by the banking industry. The current research includes a measurement model that strong point help bankers and researchers study customer perceptions of service quality surrounded by modern banking customer in Chennai district.