Effect of Workplace Incivility on Employee Engagement: A Quantitative Study amongst Service Employees engaged in the Public Health Care, Mahé, Seychelles.


  • Beverly Anna Quilindo
  • Jugindar Singh Kartar Singh
  • Noraini Binti Ahmad


The aim of this paper is to provide additional understanding of the impact of workplace incivility on employee engagement. The target population of this study were employees in the health care sector in Seychelles. Past research on workplace incivility have examined a variety of personal and contextual factors associated with prevalence of incivility in the workplace. However, the effect of supervisor incivility, co-worker incivility and customer incivility on employee engagement has not been empirically tested in health sector. In addition, there is a paucity of research on workplace incivility in Seychelles.  This was a quantitative study and data was collected from a sample of 100 respondents. A hybrid approach using e-mail and direct deliver and collect method was used to collect primary data from a target sample of 100 respondents. The data was analyzed using SPSS. The findings revealed that coworker incivility and customer incivility had a significant relationship with employee engagement. However, an insignificant relationship was found between supervisor incivility and employee engagement. This research is one of very few to pursue this line of research and makes important contributions to theory and practice. This is the first research of its kind in Seychelles and understanding how customer incivility, supervisor incivility and co-worker incivility affect work engagement will be valuable for designing interventions to mitigate the risk associated of incivility and the related outcomes including employee engagement.

 Keywords: Supervisor incivility, Co-worker incivility, Customer incivility, Employee engagement, Seychelles